Summary of the role:
The Software Support Engineer is part of the team supporting one of the leading system in the Airline industry. It is a unique opportunity to learn about Airlines IT and to evolve towards other positions in development or consulting.
Key responsibilities:
- Analyze bugs reported by external users or internal team.
- Identify root cause.
- Propose recovery strategy.
- Develop and maintain support and maintenance tools and scripts.
- Conduct tests.
- Create and maintain the technical documentation necessary for the tools and scripts and report progress to customers.
- Ensure solutions are delivered on time.
- Learn from experience and improve quality of current and future application solutions.
- Propose best practices and improvement.
- Train new comers.
Qualifications:
- Engineering degree in Computer Science is a must.
- Capacity and willingness to understand complex functional flows and processes.
- Experience in the IT Travel industry is a strong plus.
- Experienced in Unix/Linux environments (shell, scripting)
- Knowledge of Python.
- Other languages are a plus (Java, C++, Perl, C#, etc).
- Good knowledge/experience of SQL
- Good analytical, decision making, and trouble shooting skills.
- Good command of French and English.
- Ability to work and contribute in a team environment.
- Customer and quality focus.
- Proactivity/flexibility.
- Up to 2 years experience.
How to apply:
Please send us your CV to careers@empowair.com