Carlcare service recrute Customer service supervisor

************Please apply with English CV************

Transsion holdings’ branch in Tunisia is looking for 01 Customer service supervisor in Sousse to work in the smartphone industry (after-sales services).

Main Responsibilities :

• Following the company strategy to find the dealers to open the service center in appointed cities
• Following the company strategy to find the dealers to open the collection point in appointed cities
• KPI management by region which includes : TAT\Satisfaction\RR\RWR
• Following the branch image improvement and rectifying and reforming following HQ requests
• Reporting：preparing daily and weekly report for line managers upon request
• Spareparts sales and accessories sales to reach the targets set by the company

Basic Requirements:

• Bachelor’s degree in IT, trade, telecommunication or related field of studies
• 3- 4 years of relevant experience in a similar position or in mobile and smartphone fields
• Excellent verbal and written communication skills in English.
• Advanced knowledge on MS Office Programs and other softwares (IT drive)
• Strong communication and analytical skills with professional attitude
• Young (maximum 35 years of age) and highly motivated to integrate a young and dynamic team.

Work conditions:

• Workplace : Sousse 
• Working hours : 48h/week
• Gross Salary : 1800 TND – 2050 TND
• Language : English (chinese line manager)

About the company:

Carlcare service is the Tunisian branch of The group Transsion holdings (Known for TECNO, INFINIX and ITEL brands of smartphone), it operates all over Africa, Middle East and Asia.

for more info, please visit the website: www.transsion.com