TTT recrute un HD Global Technical Engineer 265 views

Description de l’emploi


About the role:

IT HelpDesk Technical Engineer is responsible for providing support to all employees including those working from remote locations. IT HelpDesk Technical Engineer should be autonomous, meticulous, well-organized and be very capable of communicating effectively with all end-users. The core of the role is to provide the day-to-day support for all Operation centers, consulates and back office.  Also, IT HelpDesk Technical Engineer is responsible for handling in-coming questions from sites’ end-users via ticketing system, email and phone.


Main tasks:

  • Basic knowledge of System administration, IT Infrastructure and Software development (including Data, Help Desk Management, Web, Network, Computers, CCTV, Printers, Scanners , Operations, Storage, Networks, Operating Systems, Compliance, Security, etc.) to troubleshoot the issues.
  • Provide technical assistance and support for incoming queries and issues related to IT Help Desk and escalate to the correct IT team if necessary.
  • Receive technical support tickets/calls, troubleshoot and resolve the issue.
  • Configuring and troubleshooting Windows related issues.
  • Test new technologies for possible implementations.
  • Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business.


Skills and responsibilities:

  • Identifying, documenting and troubleshooting user issues. Serving as the first point of contact for troubleshooting hardware and software problems and escalate to the correct party if needed.
  • Resolving customer submitted requests through tickets/emails/phone calls, collaborating and working with other IT teams to resolve issues when needed.
  • Knowledge with Windows is required.
  • Knowledge with MS Active Directory, Cisco routers & switches is a plus
  • Strive for high levels of customer service and customer satisfaction.
  • Write test plan, test case, test report, user manual.
  • Report to Help Desk manager periodically on the performance.


Exigences de l’emploi:


Basic Requirements:

  • Excellent English verbal and writing skills.
  • Strong self-organization skills.
  • Effective communication skills. Ability to communicate technical information to both technical    and non-technical employees.
  • Effective analytical and problem-solving skills. 




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