MSH International recrute Customer Care Administrator-Spanish Speaker

MSH INTERNATIONAL is a leading worldwide provider of Healthcare insurance solutions, a subsidiary of SIACI SAINT HONORE group with 5 regional head offices in Calgary, Paris, Dubai, Shanghai and Tunis and currently looking for:
Customer Care Administrator-Spanish speaker
You will be responsible for:
-Assessing the customers’ issues and recommending valid solutions.
– Attending all customer care requests and dispatching to appropriate department.
– Responding to emails and insured queries directly from the generic mail boxes.
– Handling complaints and escalations and communicating with managers once needed
– Following up on any customer issues requiring additional research
1- Minimum 1 year experience in a similar environment is desired
2- Diploma or Bachelor’s degree in a related field is preferred
3- Proficiency in the required language: German or Chinese or Spanish with French and English
4- Microsoft office knowledge is a must
5- Excellent written verbal and communication skills
6- Ability to multi-task, prioritize and adapt to various situations
7- Strong organizational and customer service skills
Send your CV to:
Tunis, Tunisia

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