Talentissia recrute un Senior Application Support



Description de l’emploi

Talentissia

●        Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.

●        Contribute or be responsible for managing local and international project when required.

●        Support and train end users.

●        Manage the technical documentation where appropriate.

●        Triage and resolve escalated application issues.

●        Perform analysis and diagnosis of complex issues for end-users.

●        Assemble issue logs and analyze relevant root causes.

●        Declare bugs & defects for the development team with the necessary details.

●        Assist end users in analyzing and reporting application issues.

●        Coordinate with other business units and perform additional relevant duties.

Exigences de l’emploi:

●        Holder of a degree in Computer Science, Information Technology or equivalent.

●        At least 4 year work experience in an application support environment.

●        Excellent knowledge of Windows OS.

●        Excellent knowledge of information systems administration and networks.

●        Proficiency in Microsoft Office.

●        Excellent organization skills, ability to systematize and prioritize.

●        Strong communication skills – written and verbal.

●        Fluency in English and French required.

●        Ability to prioritize projects and strong problem solving skills.

●        Polyvalent and multitasking.

●        Customer service experience/ strong customer focus.

●        Strong analysis and troubleshooting skills and experience.

●        Strong knowledge of SQL, HTML and JavaScript.

 

 

Comment postuler

Interested ? please send your CV to: jobs.tic@talentissia.com and mention in the subject line, the Reference: APS

 

 



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