Ecovadis recrute un Application Support Level 2

EcoVadis operates the 1st collaborative platform, allowing companies to assess the environmental and social performance of their global suppliers. EcoVadis combines technology and expertise to deliver simple and reliable « Suppliers Sustainability scorecards », covering 150 purchasing categories, 21 CSR indicators and 120 countries. EcoVadis ratings are compatible with the GRI/G3 and ISO 26000 standards. EcoVadis helps businesses, reduce risks and drive performance and innovation in their supply chain.

More than 60 Global Multinational companies, have selected the EcoVadis solution, including Fortune 500 such as Alstom, Axa, Air Liquide, Alcatel-Lucent, Bouygues, Coca Cola Enterprises, Heineken, Orange, Johnson & Johnson, Lafarge, Renault-Nissan, Shneider Electric, Shell, Veolia.

Job Description

  • Provide technical assistance to end users to solve technical problems using the EcoVadis platform.
  • Collaborate daily with the QA, support & development teams to ensure the quality of the delivered bugs & corrections.
  • Advocate for customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.
  • Deliver training and support to end-users.
  • Keep technical documentation and procedures up to date.
  • Diagnose and / or resolve technical issues.
  • Perform analysis and diagnosis of complex issues for end-users.
  • Ensure preventive maintenance and analyse application root cause issues.

Exigences de l’emploi:

Qualifications

  • Bachelor degree, Master or Engineering in computer science field or other relevant degree.
  • 2 -5 years working experience as a L2 application support engineer.
  • Ability to manage SLA’s
  • Experience with support of Web-based business applications
  • Excellent knowledge of Windows OS and ITIL.
  • Experience with web services.
  • Excellent organization skills, ability to systematize and prioritize.
  • Customer service experience and problem solving skills.
  • Patience and understanding.
  • Investigation and diagnostic skills.
  • Strong communications skills
  • Fluency in English and French required.

Additional Information

Give your career a boost! Join an outstanding team of talented individual working on a project that makes sense…

Terms:

Beginning: ASAP

Location: Tunisia

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